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IM Frontline Services Manager (Region SA - Industrial Minerals & Corporate)

Job Number:
Business Unit / Group Function:
Technical & Sustainability
Work type:
Full Time Permanent
Information Management


The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise technology, infrastructure, applications and mine technical systems


To serve as the interface with assigned business units for the purpose of business/ IM strategy development, solution development, service delivery and management, risk management and relationship management

Please refer to the Role Profile for more information:

Download File IM Frontline Services Manager (Region SA - Industrial Minerals Corporate).pdf

Typical Tasks:

  • Serve as the business relationship conduit for the allocated region stakeholders
  • Optimise the performance, cost & demand (quality and volume) of service within the business economic context and approved budgets
  • Provide highly-valued consulting level support and guidance through key IM initiatives
  • Support the prioritisation of localised IM Solution “Demand Requests” and ensure resourcing synergies are captured across sites
  • Enable the business to achieve their objectives through the effective use of technology
  • Design, implement, track and monitor performance dashboards and highlight opportunities for improvement across relevant sites
  • Develop and deploy consistent practices of Contractor and Contract Management for all vendors across the various sites to improve the quality, cost and raise the service level of performance across the region
  • Share knowledge of technology risks and opportunities proactively to build competitive advantage and improve efficiency and effectiveness of business units
  • Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests, projects and initiatives
Formal qualifications:
  • An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline.
  • Desirable: It would be advantageous to have a post graduate qualification in the relevant IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity
Role-specific knowledge:
  • - the IM discipline and governance
  • - proficiency in required languages. LATAM roles will require proficiency in Portuguese or Spanish and English
  • - change management and stakeholder engagement
  • - HQ, Regional and Frontline IM services, toolsets and standards
  • - team leadership to ensure effective resource utilisation across the portfolio
Safety Knowledge:
  • Provides a consistent outstanding role model in relation to safety practices with a deep understanding of the importance of safety

Other requirements to perform the work effectively:

  • Global travel and work across time zone needed

Advertised: South Africa Standard Time
Applications close: South Africa Standard Time

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